bbbet Privacy Policy
Scope of This Policy
This Privacy Policy describes how bbbet collects, processes, and protects personal information when you use the bbbet website, mobile app, and related services. It applies to all players who register an account from Bangladesh or access bbbet from a Bangladeshi device or IP address.
By creating a bbbet account or continuing to use the platform, you acknowledge that you have read this policy and agree to the practices described here. If you disagree with any part of this policy, please do not use the service.
Data We Hold About You
bbbet collects only the information needed to run your account, process payments, and meet legal obligations. The table below lists the main categories.
| Category | Examples | Source |
|---|---|---|
| Identity | Full name, date of birth, NID / Passport / Driving Licence number | You provide this at registration or KYC verification |
| Contact | Mobile number, email address | Registration form |
| Financial | bKash / Nagad / Rocket / Bank account details used for deposits and withdrawals | Payment transactions |
| Account activity | Login times, game history, bet amounts, bonus claims, withdrawal requests | Generated automatically as you use the platform |
| Device & technical | IP address, device type, OS version (Android 6.0+), browser type, session tokens | Collected automatically via the app or website |
| Communications | Live chat transcripts, support tickets, messages you send us | Customer support interactions |
We do not collect sensitive categories of personal data such as health records, religious beliefs, or biometric data beyond what is strictly required by identity verification rules.
How bbbet Uses Your Data
Every piece of data we hold has a specific, lawful purpose. We do not sell or rent your personal information to third parties for their own marketing.
Running your account
We use your name, mobile number, and payment details to create and maintain your bbbet account, process deposits (target: 5 minutes) and withdrawals (target: 4 minutes), and credit bonuses such as the welcome bonus and daily cashback.
Identity verification (KYC)
Before your first withdrawal, bbbet requires identity verification. You must submit one of: National ID Card (NID), Passport, or Driving Licence. The review takes up to 24 hours. This process is required by anti-money-laundering obligations, not optional.
Responsible gambling checks
We monitor play patterns to identify signs of problem gambling. If we detect unusual activity, we may contact you, apply cooling-off periods, or restrict your account. This is a legal and ethical obligation, not punitive.
Fraud prevention and security
Device data and IP addresses help us detect unauthorised logins, duplicate accounts, and payment fraud. If fraud is confirmed, we may suspend your account and report the case to relevant authorities.
Service improvement
Aggregated, anonymised usage data tells us which games, features, and payment flows work well. This data cannot be traced back to you individually.
Marketing (opt-in only)
If you opt in during registration or account settings, bbbet may send you SMS or in-app notifications about reload bonuses, referral rewards, and event promotions. You can withdraw this consent at any time through account settings or by contacting Live Chat.
When We Share Information
bbbet shares your data only in these specific situations:
- Payment processors: bKash, Nagad, Rocket, and partner banks receive the transaction details needed to process your deposit or withdrawal.
- Game providers: Ezugi, Habanero, JILI, Spribe, and JDB receive a pseudonymous player ID and bet data to run game sessions. They do not receive your full name or payment details.
- KYC service providers: A third-party identity verification partner may review your submitted documents. They are contractually bound to handle data only for verification purposes.
- Legal and regulatory authorities: We will disclose data if required by a valid legal order, court instruction, or regulatory investigation.
- Business transfers: If bbbet is acquired or merges with another entity, your data may transfer to the new owner under the same privacy protections described here.
We do not share your data with advertisers, data brokers, or any party for their independent commercial use.
Cookies and Tracking Technologies
The bbbet website and app use cookies and similar technologies for three purposes: keeping you logged in between sessions (essential cookies), measuring how pages and features are used (analytics cookies), and preventing fraud (security cookies).
Essential cookies cannot be disabled — the site will not function without them. Analytics cookies can be turned off in your browser settings or in the cookie preferences panel on the site. We do not use advertising or cross-site tracking cookies.
How Long We Keep Records
| Data type | Retention period | Reason |
|---|---|---|
| Account & KYC records | 5 years after account closure | Anti-money-laundering regulations |
| Transaction history | 5 years | Financial audit and legal obligations |
| Game logs | 2 years | Dispute resolution |
| Support chat transcripts | 1 year | Service quality and complaints handling |
| Marketing opt-in records | Until you withdraw consent + 1 year | Proof of consent |
When the retention period ends, we delete or anonymise the data so it can no longer identify you.
Keeping Your Data Secure
bbbet uses TLS encryption for all data transmitted between your device and our servers. Stored data is encrypted at rest. Access to player records is limited to staff members who need it for their specific role, and all access is logged.
No system is completely immune to attack. If we discover a data breach that affects your personal information, we will notify you through your registered mobile number or email within 72 hours of becoming aware of it, and will describe what data was involved and what steps we are taking.
Your Rights as a Player
You have the following rights over your personal data held by bbbet:
- Access: You can request a copy of the personal data we hold about you.
- Correction: If any data is inaccurate, contact us and we will update it promptly.
- Deletion: You can ask us to delete your data. We will honour this request unless we are required to retain it for legal reasons (see retention table above).
- Restriction: You can ask us to stop processing your data while a correction or objection is being resolved.
- Portability: You can request a machine-readable export of your account data.
- Withdraw consent: If processing is based on your consent (such as marketing messages), you can withdraw it at any time.
To exercise any of these rights, contact our support team via 24/7 Live Chat. We aim to respond within 30 days. Identity checks may be needed before we action a request.
Players Under 18
bbbet's services are strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we discover that a player is underage, we will close the account, void any winnings, and return the deposit amount in line with our Terms and Conditions. If you believe a minor has created an account, contact us immediately through Live Chat.
When This Policy Changes
bbbet may update this Privacy Policy when our practices change, when we add new features, or when regulations require it. The "Last updated" date at the top of this page always shows when the most recent version took effect.
For significant changes — ones that materially affect how we use your data — we will send a notification to your registered mobile number at least 7 days before the new version applies. Continuing to use bbbet after the effective date means you accept the updated policy.
Reaching Our Privacy Team
If you have a question about this Privacy Policy, want to exercise a data right, or need to report a concern, the fastest route is 24/7 Live Chat on the bbbet website or app. For formal written requests, use the in-app support ticket system and mark the subject line "Privacy Request".
We do not publish an email address for privacy enquiries; all contact goes through the secure in-app channels to protect your identity.
Ready to put this policy into practice? Open a bbbet account and play with full confidence that your data is handled carefully.